Important Information and the Audi at home Privacy Statement

This is the Privacy Statement of Audi at home, a service operated by Demand Solutions, LLC (doing business as “Audi on demand”). This provides you with general information about Audi at home as well as a statement regarding its privacy practices. For a full description of the services and features available through Audi at home, please visit The Privacy Statement below describes how Audi at home collects, uses, and shares information.

Important! Please only use the mobile website that is part of Audi at home when it is safe and appropriate, and do not use the mobile website or directly interact with your mobile device while driving. Always pay careful attention to the road, and do not drive while distracted.

The features, functions, and technology that are part of Audi at home may require certain features to be present and functioning in your vehicle.  Standard text and data usage rates may apply when using the Audi at home mobile website.

About Audi at home

Audi at home is the fastest and easiest way to drive the Audi of your choice, available exclusively at select properties.

Audi at home’s Privacy Statement

Your privacy is important to us. We are providing this Privacy Statement to inform you about how we collect, use, and share information about you and the Audi vehicle that is associated with your use of Audi at home.


Audi at home uses a system comprised of hardware and software contained in the Audi vehicle, an Audi at home mobile website accessible via your mobile device, a web portal, and back-end services supplied by Audi, its affiliates, and third-party business partners. Third parties are used for payment processing, credit card handling, parking administration and for certain other functions.

Information We Collect

Information About You

We, or our partners, collect the following information when you provide it to us online or in person:

  • First, middle, and last name
  • Date-of-birth
  • Street address
  • Email address
  • Mobile phone number
  • Credit card information
  • Driver´s license number and information


Unique Identifiers, Device Information, and Geo-Location. 

We also collect the following identifiers and tracking information from your mobile device, from the Audi at home hardware installed on the Audi vehicle, or from your Internet browser on a desktop or laptop:

  • Vehicle Identification Number (VIN)
  • Authorization tokens
  • Mobile device identifiers
  • Geo-location, including both precise (GPS) and network-based geo-location
  • Log-in information
  • Bluetooth pairing information for your mobile device, including device identifiers
  • Unique identifiers contained in browser or Flash cookies
  • IP address
  • Information collected from web beacons, including data stored in cookies
  • The last page you visited before coming to the Audi website and other browser related information
  • Language settings and device information
  • Data related to your usage of the Audi at home system
  • Other unique identifiers


Vehicle Operations and Usage Data

When you use Audi at home, various categories of information will be stored within the Audi vehicle and may be transmitted during or after your use of the vehicle. This data includes the operational status of the Audi vehicle, including the engine, mirrors, brakes, temperature, fluids, vehicle speed, transmission, fuel level, battery, inspection information, key access, steering wheel, headlights, whether doors or hood are opened, and other data points related to the access, status, location, and operation of the vehicle. Some of this information may be transmitted while the vehicle is being operated, while other categories of information are available to Audi once vehicles are returned.

How We Use and Share Information Generated by Your Use of Audi at home

We use the information we collect to maintain our vehicle fleet, provide the full range of Audi at home services, and find missing or stolen vehicles.  We may de-identify and aggregate certain records so that the information no longer reasonably identifies you or the Audi vehicle you used, for purposes of research and product development.


We share information, including personal information, with our affiliates and third party business partners for the limited purpose of providing certain Audi at home services, processing payments, improving our services, maintaining our fleet, performing other Audi at home functions, and for marketing other Audi branded or associated services and products to you. Neither we nor our business partners will use your information for purposes outside of those contemplated by this Privacy Statement.


We may share information about your use of Audi at home to comply with legal orders and requests from law enforcement or other government bodies; as required by law or regulation; to protect the rights or safety of our corporate affiliates, our customers, the public, or others; to combat fraud or criminal activity; or with your consent. We may also share information about your use of Audi at home with a purchaser or prospective purchaser of all or part of our assets.

Our Commitment to Data Security

Because your privacy is important to us, we use reasonable safeguards to prevent unauthorized access or disclosure, maintain the accuracy, and provide for appropriate use of your personal information. Data security threats are many and evolving, however, and we cannot guarantee the security and accuracy of your information.

No Use of Audi at home by Children

We take children's privacy seriously. We do not knowingly collect personal information from children. If you are under 13 years of age, please do not submit any personal information through Audi at home without the express consent and participation of a parent or guardian.

Open-Source Licenses

Audi at home incorporates certain software and/or resources that are subject to the following open source software licenses:








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California Services

Due to local law, some of Audi at home’s services will be different or unavailable in California. For California services, Audi at home conforms its data collection practices to California law.

Changes to this Privacy Statement

From time to time, we may update this Privacy Statement. We will notify you of any material changes to our Privacy Statement by updating the Statement available on the Audi at home web portal. We encourage you periodically to check this Statement. Your continued use of Audi at home services affirms your agreement to such changes

Contact Information for Questions or for Updating or Correcting Your Information

Please use the contact form here.